Frequently Asked Questions

Find quick answers about our shipping, product quality, warranty, and more. If you cannot find what you are looking for, our team is always ready to help.

Q. What are your shipping details?

For bounce houses and tents, orders are typically shipped by freight carrier from our Livonia, Michigan warehouse. Most orders ship within 2 to 3 business days, and many are shipped the next business day depending on stock and order timing.

Q. What is liftgate service at checkout?

Liftgate service is used when the delivery location does not have a loading dock or forklift available. It allows the freight carrier to lower large items from the truck to the ground at delivery. If you are shipping to a location without a dock or forklift, liftgate service should be added at checkout.

Q. What material and quality grade do you use?

Moonwalk USA’s commercial inflatables are built for the party rental industry using commercial-grade materials and reinforced construction methods. The brand highlights features such as fire-retardant and lead-free materials, reinforced stitching, multi-layer reinforcement in high-stress areas, and commercial-grade vinyl designed for long-term use.

Q. What is Light n Strong™ vinyl?

Light n Strong™ is Moonwalk USA’s featured commercial vinyl concept designed to help reduce handling weight without giving up commercial durability. According to the brand materials in the brain doc, it is positioned as a lighter-weight option that still offers the strength needed for repeated rental use.

Q. Are your inflatables commercial grade?

Yes. Moonwalk USA positions its inflatables as commercial-grade products built for rental operators and event businesses, not just occasional backyard use. The product range and construction language throughout the brain doc consistently point to commercial use, including reinforced seams, stress-point protection, and rental-focused design features.

Q. Are your inflatables fire retardant and lead free?

Yes. Moonwalk USA states that its inflatable units are fire retardant and lead free. The brand also states that its inflatables meet or exceed ASTM and CPSIA standards.

Q. Do your inflatables meet ASTM and CPSIA standards?

Moonwalk USA states that its commercial inflatables meet or exceed ASTM and CPSIA standards. The brain doc also notes that standardized safety features such as warning signs, emergency exits, and safety ramps are included across many units.

Q. What safety features are included on your inflatables?

Many Moonwalk USA inflatables are described as including practical safety features such as finger-proof netting, safety ramps or step entries, warning signs, and emergency exits. These features are intended to support safer operation in real rental environments.

Q. What kind of stitching and reinforcement do you use?

Moonwalk USA highlights reinforced construction details such as double, triple, and six-way box stitching in high-stress areas, along with reinforced seams and heavy-duty thread. These details are part of the brand’s durability positioning for commercial use.

Q. What makes your water units different?

According to the brain doc, Moonwalk USA wet units may include specialized features such as heat-sealed seams, built-in drainage, release holes, and U-shaped liners designed to help reduce water intrusion into interior chambers. These details are intended to improve drying, reduce water retention, and support longer-term durability.

Q. What is included with the purchase?

Included items can vary by product, but Moonwalk USA materials reference common safety and setup-related inclusions such as warning signage, safety straps, anchors or stakes on qualifying units, and in some cases blower and shipping promotions depending on the product listing. Product pages should always be checked for the exact included accessories for that specific unit.

Q. Do you offer products certified for Pennsylvania and New Jersey?

Yes. The brain doc notes that Moonwalk USA offers specific products intended for Pennsylvania and New Jersey certification needs, which can be especially important for operators working in those states.

Q. Do you sell more than just bounce houses?

Yes. Moonwalk USA offers a broad catalog that includes bounce houses, combo units, water slides, obstacle courses, interactive games, tents, chairs, accessories, package deals, and other rental-related products. This wider catalog is one of the brand’s stronger selling points for operators who want to source multiple categories from one supplier.

Q. Do you offer repair services?

Yes. Moonwalk USA advertises repair support for a wide range of issues, including seam tears, blown baffles, window replacements, Velcro installation, custom slide blankets, zipper replacements, tie-down reinforcements, and reinforcement of high-traffic areas.

Q. What warranty do you offer?

Moonwalk USA states that it offers a one-year limited warranty on commercial-grade inflatables and a 90-day limited warranty on residential inflatables. The warranty is described as covering workmanship-related issues under normal and proper use.

Q. Do you help new rental business owners?

Yes. One of the recurring themes in the review content is that Moonwalk USA has been helpful to newer business owners by answering questions, offering guidance, and making the buying process easier to understand. That support angle shows up repeatedly in the customer feedback collected in the brain doc.

Q. Why do rental operators choose Moonwalk USA?

Based on the source material, the biggest reasons are commercial-focused construction, practical safety features, broad product selection, fast shipping, responsive customer service, and good long-term value. Review themes in the brain also repeatedly mention helpful staff, fast shipping, repeat purchases, and satisfaction with product quality.

Q. How can I get help with product questions, warranty issues, or shipping updates?

Moonwalk USA states that its customer service team is available to help with product questions, order questions, shipping concerns, and warranty-related support. Customers can contact the company directly by phone or email for assistance.